This privacy policy outlines how we use and protect your personal information.


This privacy policy describes how we handle your personal information that is collected through the FRSTeam site ( ) Hereafter, referred to as the “Site”. By using this Site, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is effective on July 17, 2006.


You can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information to our servers.

When you submit a claim on the site, we may collect: your name, your telephone number, the type of loss, the insured name, claim/reference number, the loss site address, the insured home number, the insured cell phone number, the insured work phone number, the insured email address, the authorized items to pick up in an affected area, and whether we should place a hold on services until bill approval.

The Site also automatically receives and records information on our server logs from your browser, including your IP address, and the Site pages you request. You can review and change your personal information collected on this Site by contacting us.

Please note that our Site is a general audience Web site. If you are under the age of 13, you should not register or provide information on this Site. We do not collect personal information from any person we actually know is a child under the age of 13.


FRSTeam does not rent, sell, or share personal information about you with other people or non-affiliated companies, except to provide you with products or services you have requested, when we have your permission, or under the following circumstances:

We may disclose personal information to respond to legal requirements, enforce our policies, or protect the rights, property or safety of third parties.

We may also share your personal information with another business entity, should we plan to merge with, or be acquired by that business. Should such a merger or sale occur, the new combined entity will follow this privacy policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.

Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your personal information except when we believe, in good faith, that the disclosure of information is necessary to prevent imminent physical harm or financial loss, or to report suspected illegal activity.


We use “cookies” (small files placed on your hard drive) on certain pages of the Site to help analyze Site usage, customize our services, measure promotional effectiveness, and promote trust and safety.


We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you, or in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with applicable regulations to protect personal information about you.

Third Parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we may collect from you on the Site. If you disclose your information to others, different rules and policies may apply to their use or disclosure of the information you’ve provided. Since FRSTeam does not control the privacy policies of third parties, you are subject to the privacy policies of those third parties. We encourage you to ask questions before you disclose your personal information to others.


We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms automatically take effect 30 days after they are initially posted on the Site. If your questions are not answered online, you may write to us at 3201-B Investment Blvd., Hayward, CA 94545, or email us at