Fabric Restoration Service Team, a national franchise specializing in restoration dry cleaning for the insurance industry, celebrated their second year of growth as a national brand at their annual RESToration Retreat at the OMNI Interlocken in Broomfield, Colorado at the foot of the beautiful Colorado Rockies.
The mood was festive with the over 70 attendees, representing 30 FRSTeam license and affiliate offices, experiencing an average of 28% growth in restoration sales their first year under the FRSTeam brand. FRSTeam corporate announced regional, local, and national progress to overwhelming applause, adding to the celebratory mood. “FRSTeam represents a unique blend of operators,” states Jim Nicholas, President of FRSTeam. “Over half of the FRSTeam offices serviced well over 1 million dollars in restoration work in the past year. Not only do we have a special group of family businesses under the FRSTeam brand, but a group of very experienced operators committed to restoring the lives of other families who have suffered from a tragedy.”
With FRSTeam’s continuous dedication to improvement, the focus of the retreat was communication. In his address to the licensees, Jim Nicholas stated,” The consistency of the FRSTeam communication model allows us to deliver a superior customer service experience for everyone involved in the claims process.” This importance and relevance of this theme was echoed in the motivational keynote by John Graham, of Graham Communications, and by the guests on the adjuster and contractor panels. Lenny Towle, FRSTeam’s Director of Business Development, emphasized that “the FRSTeam communication model is resonating visibly in the restoration insurance industry and fast becoming a defining advantage of the FRSTeam brand for insurance carriers and our customers. FRSTeam integrity has always subscribed to the ideal that we will not only do what we say we are going to do, but we commit to verifiable measurables to ensure the highest levels of satisfaction.”
FRSTeam laid plans at the Retreat for selective franchise growth in targeted coverage areas. FRSTeam has been fortunate to recruit key respected operators early into the system, providing competitive coverage in 28 states across the United States, to immediately become a viable option for carriers and contractors at regional and national levels. There is a short window of opportunity for operators interested in becoming part of this dynamic and well positioned franchise. Last year, FRSTeam was proud to see two existing FRSTeam locations expand, FRSTeam by Rogers to Orlando, Florida and FRSTeam by Love’s to New Jersey. The expansion of these successful operators fits with the FRSTeam business model consisting of fewer operators with larger territories to ensure consistency of superior service. With discussions underway in 12 additional key markets, FRSTeam encourages any interested party to contact Jim Nicholas at (510)723-1000 to see if your area may be available.
FRSTeam President, Jim Nicholas, welcomes attendees to the second annual FRSTeam RESToraration Retreat.
About Fabric Restoration Service Team
FRSTeam is an international franchise serving the needs of the insurance industry (in the US, Canada and the UK) by providing high quality fabric restoration services dedicated to restoring wardrobes and textiles damaged by fire, water, sewage, and mold. Our facilities, equipment, and services are specifically tailored to meet the needs of the insurance industry by delivering the highest customer satisfaction and cost savings. FRSTeam has greater than 20 years experience in restoration dry cleaning. To submit a claim call 866-374-3778 or use this site.
